Our policy.

1. General

Feels creates and sells art and interior design objects focused on craftsmanship and emotional expression.
This policy applies to purchases made through our online store (www.feels.studio). By completing a purchase, you agree to these terms.

2. Payment

Payments are securely processed through our partners (Stripe, PayPal, or Klarna, depending on region).
All prices are shown in SEK (or equivalent currency) including VAT where applicable.
Customers outside the EU (e.g., UK or USA) are responsible for any customs duties or import taxes.

3. Shipping

We ship to Sweden, the Nordic countries, the UK, and the USA.
Delivery time varies by product and destination, typically 10–20 business days.
Tailor made items take longer; or according to agreement.
Orders are shipped with tracking, and you’ll receive confirmation by email once dispatched.
Feels is not responsible for delays caused by shipping carriers or customs.

4. Right of withdrawal & returns

You have the right to withdraw your purchase within 14 days of receiving the item.
The product must be returned unused, in its original packaging, and in the same condition.
The customer covers the cost of return shipping.
Custom or personalized artworks are non-refundable.
Please contact [elin.feels@gmail.com] before sending a return.

5. Damaged Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and your order number.

Please keep all original packaging until your claim has been processed. In order for us to file a claim with the shipping carrier and for the shipment insurance to apply, all packaging must be retained and the damage fully documented.

Please provide photos of:

  1. All sides of the shipping box.

  2. The complete shipping label attached to the box, clearly visible and readable.

  3. All packaging materials, both inside and outside any boxes used in the shipment.

  4. The protective packaging surrounding the item.

  5. The damaged item itself.

Please email all documentation to Feels within 7 days of receiving your order. Do not discard the box or any packaging materials before your claim has been resolved, as we may be unable to replace or refund items if the required documentation cannot be provided.

Once the claim has been approved, we will replace the damaged item. If a replacement is not possible, we will issue a refund. Return shipping for approved claims is covered by Feels.

6. Privacy

We respect your privacy. Your data is only used to process your order and communicate regarding your purchase. We never share your data with third parties except our payment and shipping partners, in compliance with GDPR.

7. Contact

For questions or support:
Email: elin.feels@gmail.com
Web: Feels.studio